Privacy Notice
At No L’s Autos Driving School, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services. By using our services, you agree to the terms outlined in this policy.
1. **Information We Collect**
We may collect and process the following types of personal information:
- **Contact Information:** Name, address, phone number, email address.
- **Driving Information:** Your driving licence number, driving test history, and progress in driving lessons.
- **Payment Information:** Details necessary to process payments for lessons and services.
- **Communications:** Any communications you have with us via phone, email, WhatsApp, or other channels.
- **Booking and Scheduling Information:** Details regarding your driving lessons, test bookings, and scheduling preferences.
- **Technical Data:** IP address, browser type, and information on how you interact with our website or online booking systems (if applicable).
2. **How We Use Your Information**
We collect your information to provide and improve our services. Specifically, we use your information to:
- **Provide Driving Lessons:** Schedule and manage your driving lessons and communicate with you about upcoming sessions.
- **Process Payments:** Manage financial transactions, including lesson payments, test fees, and block bookings.
- **Improve Customer Service:** Respond to inquiries, offer customer support, and ensure a high standard of service.
- **Legal Compliance:** Comply with legal obligations, such as record-keeping for insurance purposes or cooperating with law enforcement when necessary.
- **Marketing (With Consent):** Occasionally, we may send you marketing communications regarding special offers, promotions, or new services. You can opt out of these communications at any time.
3. **How We Protect Your Information**
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
- **Data Encryption:** We use encryption technology to protect your personal and payment information during transmission.
- **Access Control:** Only authorized personnel have access to your personal information, and they are required to keep that information confidential.
- **Secure Storage:** Your personal information is stored on secure servers, and we use reputable service providers who comply with data protection laws.
4. **Sharing Your Information**
We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:
- **With Service Providers:** We may share your information with third-party service providers (e.g., payment processors) who assist us in providing our services. These providers are contractually obligated to protect your information.
- **Legal Requirements:** We may disclose your information if required by law or in response to valid requests by public authorities (e.g., law enforcement agencies).
- **Business Transfers:** In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners under the same terms outlined in this policy.
5. **Your Rights**
You have certain rights regarding your personal information. These include:
- **Access:** You have the right to request a copy of the personal information we hold about you.
- **Correction:** You have the right to correct any inaccuracies in your personal information.
- **Deletion:** You have the right to request the deletion of your personal information, subject to certain legal obligations.
- **Opt-Out:** You have the right to opt-out of marketing communications at any time by contacting us directly or using the unsubscribe link in our emails.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
6. **Data Retention**
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. For example, we may retain your information for tax, legal, or accounting purposes.
7. **Cookies and Online Tracking**
If we operate a website or use online booking systems, we may use cookies or similar tracking technologies to enhance your experience. Cookies help us understand how visitors use our site and improve its functionality.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience with certain features of our website.
8. **Children’s Privacy**
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under this age, we will take steps to delete it.
9. **Changes to This Privacy Policy**
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website or social media pages. Your continued use of our services following any changes constitutes your acceptance of the updated policy.
10. **Contact Us**
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
- **No L’s Autos Driving School**
- Email: paulanolsautos@gmail.com
- Phone: 07714 706 985
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This Privacy Policy is effective as of 1st August 2024